Professional in Human Resources (PHR) Practice Exam

Staff units are characterized by providing specialized services to line units. In an organizational context, staff units typically do not engage directly in the production of goods or services; instead, they support the core operations of the organization by offering expert advice, administrative support, and specialized skills. This support may include functions such as human resources, finance, legal, and IT services, which are essential for enabling line units to achieve their objectives effectively.

In contrast, line units are directly responsible for producing the goods and services that the organization offers. They operate at the core of the business, focusing on revenue-generating activities. By consistently delivering specialized services, staff units enhance the productivity and efficiency of line operations, ensuring that the overall organizational goals are met. This distinction highlights the complementary relationship between line and staff units within an organization.